At Voir Skin, we want to ensure you are always satisfied with your orders. If your order arrives damaged, we will replace or refund the product.

If your product is damaged (e.g., cracked or broken), please contact us at shopvoirskin@gmail.com with the necessary details and photographic or video evidence for our investigation.

If the box or packaging is damaged, kindly send us a photo before opening it so we can fairly assess your claim. We will do our best to provide a suitable solution based on each situation.

Please note that while we package items as securely as possible, minimal dents or scuffs may occur during shipment. Additionally, some minor dusting around the outside of palettes is normal and not considered damage.

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Customer Order Returns

At this time, we are unable to facilitate returns of customer orders. So please make sure your order is final when checking out :)

Disclaimer

While we strive to provide the highest quality skincare products, individual results may vary. We recommend consulting with a dermatologist or skincare professional before trying any new products, especially if you have sensitive skin or any pre-existing skin conditions.